The properties are high quality, safe, secure, fully furnished and meet all appropriate standards. An intensive housing management service is included within the Service Charge. This includes support to the tenant on managing their tenancy including advocacy and benefits advice with regular visits.
- Property management services include facilitating repairs, health and safety inspections, fire alarm testing and void property management.
- All properties are furnished and of high quality.
- Routine health and safety inspections are completed to ensure the property is safe.
- Customers are supported with the rent process and Housing Benefit Claims submitted on behalf of the customer.
- Regular visits take place, at least once a month, to complete property and welfare checks, report repairs and to make sure that customers access support on offer to them.
- All tenancy related issues are managed including rent, maintenance of the property and
anti-social behaviour, liaising with other agencies, advocates and contacts as necessary.
Applications are accepted directly from customers, their support workers and other agencies. Applications are assessed to ensure that the applicant is able to live independently.
Applications can be completed on-line or in person and are encouraged from single people aged 18 or over who are in urgent need of housing or homeless.
The service works with referral agencies and advocates to identify and provide suitable accommodation
and services that meet the customer’s needs.
For more information please contact:
Jigsaw Support Tel: 0300 011 1144. Email: jigsawsupport@jigsawhomes.org.uk
Georgia was referred for Intensive Housing Management (IHM). She presented with a range of support needs and prior to being rehoused was homeless and had been in a domestic violence relationship. Georgia has a daughter in foster care and suffers from anxiety, depression and anger issues.
She was assigned a mentor who encouraged her to engage with IHM regularly and she has since overcome a number of issues. Georgia has benefitted from 1-2-1 support from someone with lived experience who is able to offer encouragement and assistance to help Georgia achieve her goals.
The service has helped her engage with her support plan. She has started to manage her Mental Health and Wellbeing and now manages her medication and is accessing further therapy to help her overcome her anxiety and depression.
Georgia is managing her tenancy, maintains a good relationship with her IHM and support workers and has increased her awareness of her responsibility to be a good neighbour. She has been supported to establish a routine and structure to exercise her pet dogs both early in the morning and during the day.
Georgia had a difficult time coming to terms with her daughter being taken into care but with support has started to see contact as the start of a positive process. Georgia was also supported to maximise her income and address her debt issues. She has set up repayment plans whereas before she would have relied on others to initiate contact with energy companies. She has been encouraged to take responsibility and make phone
calls for herself. Her confidence continues to improve and she is demonstrating a greater degree of self-awareness. She said “For the first time I now feel in control of my life”.
