Category: Accountability and Involvement

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19/11/2024
Unreasonable Behaviour Policy

Jigsaw Homes Group is committed to providing a fair, consistent and accessible service. We believe that customers of our services have a right to be heard, understood and respected. We believe that our staff have the same rights, and the Group must provide a safe working environment for our staff.
 
19/11/2024
Safeguarding Children & Adults Policy

Jigsaw Group will be pro‐active in the safeguarding of children and adults who live in our homes. Safeguarding underpins all aspects of the organisation’s strategy and operations, as it is a priority within every aspect of our work.
 
19/11/2024
Tenancy Policy

The Tenancy Policy sets out the framework for the types of tenancies Jigsaw landlords will grant in future and how these will be managed effectively in line with our strategic priorities of building a strong corporate foundation and caring for our customers, assets and neighbourhoods.
 
19/11/2024
Group Disrepair and Housing Conditions Policy

This Policy explains how the Group will handle Disrepair and Housing Conditions claims in line with the Housing Conditions Pre‐Action Protocol.
 
27/06/2024
Tenant Satisfaction Measures – Low Cost Rental Accommodation
 
27/06/2024
Tenant Satisfaction Measures – Low Cost Rental Accommodation

The Tenant Satisfaction Measures (TSM) aim to ensure Jigsaw Homes’ residents can easily see how Jigsaw Homes is performing compared to other housing providers on key services.
 
24/06/2024
Tenant Satisfaction Measures – Low Cost Home Ownership
 
24/06/2024
Tenant Satisfaction Measures – Low Cost Home Ownership
 
10/10/2023
Jigsaw Conversation
 
09/03/2023
Accessibility Assistance with ‘ReachDeck’

We at Jigsaw Homes Group understand the importance of accessibility. We have implemented a solution from Texthelp Inc. called ReachDeck to help make our websites more accessible for everyone.